Fully Managed
Our premier service: full A-to-Z IT support built as a partnership, not just a vendor relationship. Monitoring and proactive support are standard, not optional extras — and we'll come in for a hands-on check most weeks to touch base with your staff, not just when something breaks.
Support runs across four tiers, so every issue lands with someone who can actually fix it:
First response
The jump-off point for basic troubleshooting, usually handled over the phone.
Deeper diagnosis
When Tier 1 can't resolve it, our analysts dig further via phone and/or screen share.
Senior & on-site
For stubborn or server-level issues. Senior staff manage the process, including site visits.
Third-party escalation
We manage relationships with providers (like your ISP) and keep going until it's resolved.
Want a member of staff embedded in your office as part of this support? Get in touch and we'll talk through what that looks like.
Adhoc Support
Call on us only when you need us, with the same first-class response as our managed clients — no long-term commitment required. Add proactive monitoring so we flag issues before you notice them, then work with you to fix them.
On-Site Support Staff
We can provide professional IT staff on-site for:
- Dedicated IT staff when remote support isn't enough.
- Augmentation staff to strengthen your own team — covering holidays, sickness, or project spikes.
Contact us and we'll work out what's actually needed rather than just filling a seat.
Ready to build the right support plan?
Fully managed, adhoc, or on-site — let's talk about what fits.